New Home Solutions - Complaints Process 
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​​What if I am not happy with the service I have received?

Whilst we are committed to providing a quality service, we acknowledge that on occasions things can go wrong. In the first instance speak to the representative that you dealt with. If you remain dissatisfied, we have a dedicated controller who will ensure your complaint is investigated fully.

​​How do I make a complaint?

​If you wish to complain about the service you have received from us, you can write to the address below:

​Customer Relations Department
New Homes Solutions Ltd 
Unit 7, First Floor 
Hepton Court 
Leeds
West Yorkshire 
LS9 6PW 
Telephone: 03330 068 058
Email: info@newhomesolutions.co.uk 
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​What happens next?

We will aim to contact you as soon as possible about your complaint, but if we need to make further enquiries we will:

• Provide a written acknowledgement of your complaint within 5 working days

• Give you details of who is handling your complaint and how to contact them

In these circumstances, we aim to resolve your complaint as quickly as we can. However, if we are unable to do this within 8 weeks, we will write explaining what is happening and when we expect to have an answer.

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​Taking my complaint further:

​If we cannot resolve your complaint to your satisfaction, you may be eligible to refer your complaint to the Property Ombudsman Service.
Details can be obtained from:
​
Property Ombudsman Service
Milford House, 43-55 Milford Street, 
Salisbury, SP1 2BP 
Telephone: 01722 335458
Website: www.tpos.co.uk